Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Core Immigration collects, uses, and protects your personal information when you use our website or services.
1. Scope
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or engage with our services.
2. Information We Collect
We may collect the following information:
- name, date of birth, gender, nationality, and contact details;
- email address, phone number, and preferred communication method;
- country of interest, visa category, and case details;
- passport details, academic records, employment records, and supporting documents;
- information submitted through enquiry forms, consultation forms, chat tools, email, phone, SMS, or social media;
- technical data such as IP address, browser type, device information, pages visited, and cookies.
3. How We Use Your Information
We may use your information to:
- respond to your enquiry or consultation request;
- assess eligibility for immigration or visa services;
- prepare, review, and manage applications;
- communicate with you about your case;
- send service updates, reminders, and administrative messages;
- improve our website, services, and customer experience;
- send promotional or marketing communications where permitted by law;
- comply with legal, regulatory, and professional obligations.
4. SMS and Phone Consent
By providing your phone number during the sign-up/contact us process, you explicitly consent to receive calls and SMS messages from us regarding your account, services, and promotional offers, in accordance with applicable laws and regulations.
You may opt out of marketing communications at any time, subject to applicable law and our ability to continue sending essential service-related messages.
5. Sharing Your Information
We may share your information only where necessary with:
- immigration authorities, embassies, consulates, or government departments;
- education providers, employers, or partner agencies involved in your case;
- service providers such as IT support, cloud storage, CRM systems, communication tools, payment processors, and document management providers;
- professional advisers, auditors, or legal/compliance consultants;
- law enforcement or regulators when required by law.
We do not sell your personal information.
6. Cookies and Analytics
Our website may use cookies, pixels, and analytics tools to improve performance, remember preferences, analyse traffic, and understand how visitors use our site. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law, professional standards, or record-keeping obligations.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
9. International Transfers
Because Core Immigration operates across multiple countries and may work with overseas partners or service providers, your information may be transferred, stored, or processed outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
- access your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of your information, where permitted;
- withdraw consent for marketing communications;
- object to or restrict certain types of processing.
To exercise your rights, contact us using the details below.
11. Children’s Privacy
Our services are generally intended for adults. If we collect information relating to a minor in connection with a family, student, or dependent application, it will be handled only for legitimate immigration-related purposes and in accordance with applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
14. Contact Us
f you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
New Zealand Head Office
Unit E, 1 Brynley St, Hornby, Christchurch 8042
Phone: +64 22 328 3897
Email: admin@coreimmigration.com
Australia Branch
15 Birdsong Avenue Mickleham 3064, VIC
Phone: +61 449 697 484
Email: australia@coreimmigration.com
Chandigarh Branch
SCO 64-65, 4th Floor, Sector 17-A, Chandigarh
Phone: +91 707070-5400
Email: admissions@coreimmigration.com
Amritsar Branch
SCO 101, 3rd Floor, Block D, Ranjit Avenue, Amritsar
Phone: +91 707070-3889
Email: admissions@coreimmigration.com